Tenant Selector
Unified Workflows + Multi-Tenant Reporting
I created a unified platform experience with multi-tenant reporting, reducing workflow friction and improving scalability for Managed Security Service Providers (MSSPs) and thousands of enterprise customers.
Client
AT&T Cybersecurity (acquired by LevelBlue)
Role
Product UI Designer
Team
Worked with our UX Lead
Timeframe
4 Weeks
Skills
UI Design, Design Research, Wireframes, Design Systems, Accessibility, Prototyping
Due to NDA contractual agreements, detailed work is available on request.
A section of the top of the Available and Selected Tenants.
A section of the selected search.
Context & Problem
A service provider trying to manage multiple tenants and can only run one report at a time.
The cybersecurity product’s tenant management was inefficient. Users could only run reports for one tenant at a time. This was a major issue for Managed Security Service Providers (MSSPs), who manage many tenants (customers) simultaneously. Providers need unified workflows to view events, generate reports, and manage tenant groups within a single platform.
The project aimed to unify multi-tenant workflows into a centralized system to simplify management and improve efficiency for hundreds of MSSPs and thousands of enterprise customers.
Preliminary Research & Findings
Service providers often manage dozens to hundreds of tenants, and the global tenant selector controlled everything across the platform. As tenant counts grew, the original patterns no longer held up. Switching context, managing groups, and running multi-tenant reports became slower and more error-prone.
Research showed that long lists and traditional modals break down at scale. Excessive scrolling made lists harder to scan, multi-directional scrolling increased cognitive load, and unclear selection states reduced user confidence. Applying core UX principles such as grouping, hierarchy, progressive disclosure, and clear state feedback, allowed the interface to scale without increasing cognitive load. The result was a clearer, more efficient experience that supports complex MSSP workflows without overwhelming users.
Outcomes & Impact
Sections from Tenant Report
We unified previously fragmented multi-tenant workflows into a single platform used by hundreds of security providers and thousands of enterprise customers. Centralizing tenant selection and group management reduced context switching and made it easier for analysts to understand which data and actions applied to which tenants.
A key improvement was enabling multi-tenant reporting in one flow, replacing the prior one-tenant-at-a-time process. This removed a major operational limitation and reduced repetitive work for analysts, with fewer steps, less friction, and less manual effort per report.
Reflection & Growth
Designing the tenant selector showed how quickly familiar patterns break down at scale. Lists and modals that work for small sets become hard to scan and easy to misinterpret when users manage dozens or hundreds of tenants. I learned that scaling isn’t about showing more data, but about choosing layouts that reduce cognitive load and help users stay oriented.
The project also reinforced the importance of selection clarity, flow sequencing, and search. Bulk actions only work when users trust what’s selected and understand when those selections apply. We saw clear moments where scrolling stopped being effective and suggested search needed to take over as the primary way to find and manage tenants. With more time, I would have paired usage data with targeted usability testing to keep refining those handoff points as tenant volumes and workflows continued to grow.
Due to NDA contractual agreements, detailed work is available on request.