Tenant Selector

Unified Workflows + Multi-Tenant Reporting

I helped create a unified platform that streamlined tenant selection and multi-tenant reporting, reducing workflow friction and improving scalability for security analysts and thousands of enterprise customers.

Client

AT&T Cybersecurity

Role

Product UI Designer

Team

Worked with our UX Lead

Timeframe

5 Weeks

Skills

UI Design, Design Research, Wireframes, Design Systems, Accessibility, Prototyping

Due to NDA contractual agreements, detailed work is available on request.

NDA (Request Access)

Alt text: Illustration showing small scattered squares on the left transforming into an organized table on the right, connected by an arrow, symbolizing data consolidation or tenant selection.

A section of the top of the Available and Selected Tenants.

A section of the selected search.

Context & Problem

A service provider trying to manage multiple tenants and can only run one report at a time.

For Managed Security Service Providers (MSSPs) managing dozens to hundreds of tenants simultaneously, the product couldn't keep up. Lists were hard to scan, selections were unclear, and reports could only run one tenant at a time.

Preliminary Research & Findings

As tenant counts grew into the dozens and hundreds, the original patterns stopped holding up. Long lists and traditional modals became hard to scan. Excessive and multi-directional scrolling increased cognitive load. Switching context, managing selections, and running multi-tenant reports all got slower and more error-prone.

A sequence of six wireframes illustrating a comparative analysis of data cascading models. The top row demonstrates 'Top-to-Bottom' cascading in a modal, showing issues with vertical overflow as list items increase. The bottom row presents an optimized 'Left-to-Right' cascading model across multiple columns in a full-page view, enabling better scannability and content management.

How might we scale large tenant lists (100+ tenants) on screen by defining column layout, row limits, flow direction, and scroll behavior to balance scan-ability and usability?

UX design comparison: The left image illustrates a failed "top to bottom, then left to right" list flow. The right image demonstrates a successful solution using an "alpha-numeric left to right across columns" flow with vertical scrolling and search functionality.

Flyout menu design specs comparing "Available Tenants" and "Selected Tenants." It illustrates a horizontal Z-pattern reading flow across columns, with a 3-column max for available items and a 2-column max for selected items, both including search bars.

Outcomes & Impact

Sections from Tenant Report

We unified previously fragmented multi-tenant workflows into a single platform used by hundreds of security providers and thousands of enterprise customers. Centralizing tenant selection and group management reduced context switching and made it easier for analysts to understand which data and actions applied to which tenants.

A key improvement was enabling multi-tenant reporting in one flow, replacing the prior one-tenant-at-a-time process. This removed a major operational limitation and reduced repetitive work for analysts, with fewer steps, less friction, and less manual effort per report.

Prototype Link (desktop only)

Prototype with Annotations (desktop only)

Reflection & Growth

Designing the tenant selector showed how quickly familiar patterns break down at scale. Lists and modals that work for small sets become hard to scan and easy to misinterpret when users manage dozens or hundreds of tenants. I learned that scaling isn’t about showing more data, but about choosing layouts that reduce cognitive load and help users stay oriented.

The project also reinforced the importance of selection clarity, flow sequencing, and search. Bulk actions only work when users trust what’s selected and understand when those selections apply. We saw clear moments where scrolling stopped being effective and suggested search needed to take over as the primary way to find and manage tenants.

With more time, I would have paired usage data with targeted usability testing to keep refining those handoff points as tenant volumes and workflows continued to grow.